Agent Experience Coordinator

Compass; Town of Huntington (NY); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Dental benefits

Vision benefits

401(k)

Commuter program

Life insurance

Disability insurance

Employee Assistance Program

Pet insurance

Job summary

Compass is hiring an Agent Experience Coordinator for our Huntington, NY office. You will be the first point of contact, ensuring a 5-star welcome, maintaining office standards, and supporting agents with tools, marketing requests, and day-to-day operations.

You will collaborate with the agent experience team, provide 1:1 tech support (Zendesk, Salesforce, Confluence), assist with event setup, and help create a community within the space.

Qualifications

• 1–2 years experience in customer service, office management, hospitality or operations.
• Real estate experience is a plus.
• Experience with enterprise tech (Zendesk, Salesforce, Confluence) is a plus.
• Strong listening, communication and empathy for customers’ pain points.
• Able to work in-office during standard hours and lift up to 25 lbs.

Responsibilities

• Greet guests and manage office appearance and mail distribution.
• Provide first-line support for office-related needs and assist with marketing requests.
• Support adoption of Compass technology with 1:1 help.
• Collaborate with teams to address questions and gather feedback from agents.
• Assist with event planning, setup and teardown; data entry and internal communications.

Skills

Customer service

Office management

Communication

Problem solving

Attention to detail

Empathy

Team collaboration

Event coordination

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

***Please note: this role is 100% in-office in our Huntington office***

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will curate a 5-star welcome experience for customers and ensure that our Compass office standards are maintained. You will support our customers with our tools and programs, assist with marketing requests, and more. As an AEC, you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.

At Compass, You Will:

• Serve as the face of the office by welcoming guests, managing mail distribution, and providing first-line support for office-related needs; responsible for the office's overall appearance and organization, maintaining supply inventory, and escalating facilities issues.
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support.
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requests.
• Collaborate with other team members and departments to address questions and gather feedback on behalf of agents.
• Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications.
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach.
• Support with office event organization, setup, and teardown

What We're Looking For:

• 1-2 years of previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate is a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
• Great listening skills, connects well with others, and is empathetic to customers' pain points.
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal and written communication skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation: The base pay range for this position is $27-$29/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. We will always meet the minimum wage for the position.

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice