Agent Experience Coordinator

Compass, Inc.; Pennsylvania; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Participation in incentive programs

Paid vacation, holidays, sick time, p.

medical, tele-health, dental andvision

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven

Carrot

UrbanSitter

Employee Assistance Program

pet insurance

Job summary

Compass, Inc. in Wayne, PA is seeking an Agent Experience Coordinator who will be the face of the office, greet guests, manage mail, set up events, and ensure the office reflects Compass standards while supporting a small portfolio of customers with training and marketing requests.

You will collaborate with the agent experience team on onboarding, technology support, and program adoption. You will provide 1:1 training, assist with marketing collateral, coordinate with other departments, and help

Qualifications

• 1–2 years of experience in customer service, office management, hospitality, or operations.
• Experience in real estate is a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Strong listening, communication, and problem-solving skills.
• Detail-oriented, highly organized, and able to work in the office during standard hours.
• Able to lift up to 25 lbs.

Responsibilities

• Serve as the face of the office, welcome guests, manage mail, setup events, and maintain office appearance and supplies.
• Manage a small customer portfolio, field questions, and resolve issues via calls, emails, and in-person meetings.
• Support onboarding and provide 1:1 training on Compass technology and programs.
• Collaborate with the National Onboarding team on onboarding processes for new customers.
• Provide basic marketing support by creating collateral from templates and liaising with marketing for complex requests.
• Work with other teams to address agent questions and gather feedback.
• Answer basic tech questions related to devices, conference rooms, and enterprise systems.
• Provide ad hoc administrative support such as meeting prep, data entry, and office communications.
• Be a culture carrier, promoting a positive approach to change.

Skills

Customer service experience

Office management

Real estate knowledge

Zendesk experience

Salesforce experience

Confluence experience

Active listening

Verbal communication

Attention to detail

Organization

Physical ability to lift 25 lbs

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

**Please note this role is 100% on-site at the Wayne, PA office**

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee office operations to ensure everything runs smoothly and our Compass office standards are maintained. You will support a small roster of our customers with everything, including understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEC, you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.

At Compass, You Will:

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Manage a small customer portfolio by fielding questions and resolving issues via phone calls, emails, and in-person meetings.
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support.
• Partner with the National Onboarding team on facilitation of onboarding processes for new customers
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests.
• Work collaboratively with other team members and departments to champion agent questions and feedback.
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications.
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change.

What We're Looking For:

• 1-2 years of previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate is a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empacustomer'sthe customer's pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift to 25 lbs

Perks that You Need to Know About:

• Participation in our incentive programs (which may include eligible cash, equity, or commissions).
• Plus paid vacation, holidays, sick time, parental leave, and recharge leave
• medical, tele-health, dental and vision benefits
• 401(k) plan
• flexible spending accounts (FSAs)
• commuter program
• life and disability insurance
• Maven (a support system for new parents)
• Carrot (fertility benefits)
• UrbanSitter (caregiver referral network)
• Employee Assistance Program
• pet insurance

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principlesand our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice