Agent Experience Coordinator

Compass; Wayne (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Incentives program

Paid vacation & holidays

Medical, dental & vision

401(k) plan

FSAs

Commuter program

Life & disability

Maven support

Fertility benefits

UrbanSitter network

Employee assistance program

Pet insurance

Job summary

Compass is seeking an Agent Experience Coordinator to be the first point of contact in our Wayne, PA offices. You will manage office operations, support customers with Compass tools and programs, and work with the agent experience team to ensure a world-class experience.

The role requires 1-2 years in customer service or operations, comfort with enterprise tools, and a proactive, organized approach to office support and events. This is an on-site position with a comprehensive benefits package.

Qualifications

• 1-2 years of customer service, office management, hospitality, or operations.
• Experience working with enterprise tech (Zendesk, Salesforce, Confluence) is a plus.
• Ability to create a welcoming, organized office environment and support a small customer portfolio.

Responsibilities

• Welcome guests and manage mail and in-office events; maintain appearance and supplies.
• Field questions and resolve issues for a small customer portfolio via calls, emails, and in-person meetings.
• Provide 1:1 onboarding support for Compass technology and services.
• Collaborate with onboarding and marketing teams to assist customers.

Skills

Customer service

Office management

Hospitality

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

**Please note this role is 100% on-site at the Wayne, PA office**

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee office operations to ensure everything runs smoothly and our Compass office standards are maintained. You will support a small roster of our customers with everything, including understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEC, you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.

At Compass, You Will:

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues


• Manage a small customer portfolio by fielding questions and resolving issues via phone calls, emails, and in-person meetings.


• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support.


• Partner with the National Onboarding team on facilitation of onboarding processes for new customers


• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests.


• Work collaboratively with other team members and departments to champion agent questions and feedback.


• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.


• Provide ad hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications.


• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change.

What We're Looking For:

• 1-2 years of previous experience in customer service, office management, hospitality, or operations


• Previous experience in real estate is a plus


• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus


• Great listening skills, connects well with others, and is empacustomer'sthe customer's pain points


• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement


• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly


• Strong verbal communication and presentation skills


• Meticulous attention to detail, highly organized


• Ability to work in the office during standard operating hours


• Ability to lift to 25 lbs

Perks that You Need to Know About:

• Participation in our incentive programs (which may include eligible cash, equity, or commissions).


• Plus paid vacation, holidays, sick time, parental leave, and recharge leave;


• medical, tele-health, dental and vision benefits;


• 401(k) plan;


• flexible spending accounts (FSAs);


• commuter program;


• life and disability insurance;


• Maven (a support system for new parents);


• Carrot (fertility benefits);


• UrbanSitter (caregiver referral network);


• Employee Assistance Program;


• and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice