Office Administrator
Compass
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Benefits offered by this job
Job summary
Compass is seeking an Office Administrator (AEC) to be the first point of contact in our Destrehan office. You will greet guests, manage mail, support marketing requests, and help teammates with Compass tools and programs, delivering a world-class client experience.
You’ll support adoption of Compass technology, provide 1:1 assistance, coordinate in-office events, maintain office standards, inventory, and communications, and collaborate across teams to serve agents.
Qualifications
- 1–2 years in customer service, office management, hospitality or operations.
- Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
- Strong listening and interpersonal skills; empathetic to customer pain points.
- Ability to foster community and in-office engagement.
- Detail-oriented and highly organized.
- Able to work in-office during standard hours.
- Able to lift up to 25 lbs.
Responsibilities
- Greet guests and serve as the face of the office, manage mail distribution and in-office event setup.
- Provide first-line support for office-related needs and maintain appearance and supply inventory.
- Support adoption of Compass technology with 1:1 assistance to customers.
- Create collateral from templates and liaise with marketing for more complex requests.
- Collaborate with teams to address agent questions and feedback.
- Troubleshoot basic tech/device and conference room issues; assist with data entry and meetings.
- Be a culture carrier promoting a positive, constructive approach to change.
Skills
Tools
Job description
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As an Office Administrator, AKA Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained. You will support our customers with everything including understanding Compass, support with our tools and programs, assisting with marketing requests, and more. As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.
Please note: this role is 100% in-office in our Destrehan Office.
Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
1-2 years previous experience in customer service, office management, hospitality, or operations
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Great listening skills, connects well with others, and is empathetic of the customer’s pain points
A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
Strong verbal communication and presentation skills
Meticulous attention to detail, highly organized
Ability to work in the office during standard operating hours
Ability to lift up to 25 lbs
- Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave
- medical, tele-health, dental and vision benefits
- 401(k) plan
- flexible spending accounts (FSAs)
- commuter program
- life and disability insurance
- Maven (a support system for new parents)
- Carrot (fertility benefits)
- UrbanSitter (caregiver referral network)
- Employee Assistance Program
- and pet insurance
Do your best work, be your authentic self. At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.
Notice for California Applicants
Los Angeles County Fair Chance Notice
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As an Office Administrator, AKA Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained. You will support our customers with everything including understanding Compass, support with our tools and programs, assisting with marketing requests, and more. As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.
Please note: this role is 100% in-office in our Destrehan Office.
Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
1-2 years previous experience in customer service, office management, hospitality, or operations
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Great listening skills, connects well with others, and is empathetic of the customer’s pain points
A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
Strong verbal communication and presentation skills
Meticulous attention to detail, highly organized
Ability to work in the office during standard operating hours
Ability to lift up to 25 lbs
- Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave
- medical, tele-health, dental and vision benefits
- 401(k) plan
- flexible spending accounts (FSAs)
- commuter program
- life and disability insurance
- Maven (a support system for new parents)
- Carrot (fertility benefits)
- UrbanSitter (caregiver referral network)
- Employee Assistance Program
- and pet insurance
Do your best work, be your authentic self. At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.
Notice for California Applicants
Los Angeles County Fair Chance Notice
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