Agent Experience Coordinator

Compass, Inc.; Town of Huntington (NY); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation

Holidays & sick time

Parental leave

Recharge leave

Medical benefits

Dental benefits

Vision benefits

401(k)

FSAs

Commuter program

Life and disability insurance

Maven

Fertility benefits

UrbanSitter

EAP

Pet insurance

Job summary

Compass, Inc. is seeking an Agent Experience Coordinator for our Huntington office. This role is 100% in-office, serving as the first face customers meet and ensuring a five-star welcome while upholding Compass office standards.

You will support customers with our tools and programs, assist with marketing requests, and collaborate with the agent experience team to address questions and gather feedback. The ideal candidate has 1–2 years in customer service or office operations, strong

Qualifications

• 1-2 years of customer service, office management, hospitality or operations experience.
• Real estate experience is a plus.
• Experience with enterprise tech (Zendesk, Salesforce, Confluence) is a plus.
• Strong listening, empathy and communication for customers.
• Passion for fostering in-office community and engagement.
• Excellent problem-solving and analytical skills; highly organized.
• Clear written and verbal communication; detail-oriented.

Responsibilities

• Welcome guests and manage mail distribution; ensure office appearance and organization.
• Provide first-line support for office-related needs and track supply inventory.
• Support adoption of Compass technology and services with 1:1 assistance.
• Create marketing collateral from templates and liaise with marketing advisors.
• Collaborate across teams to address questions and gather agent feedback.
• Answer basic tech questions and troubleshoot devices and enterprise systems.
• Provide ad-hoc administrative support; assist with meetings and data entry.
• Act as a culture carrier to inspire teammates; support events setup/teardown.

Skills

Customer service

Office management

Hospitality

Operations

Communication

Problem-solving

Organization

Zendesk

Salesforce

Confluence

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

***Please note: this role is 100% in-office in our Huntington office***

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will curate a 5-star welcome experience for customers and ensure that our Compass office standards are maintained. You will support our customers with our tools and programs, assist with marketing requests, and more. As an AEC, you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.

At Compass, You Will:

• Serve as the face of the office by welcoming guests, managing mail distribution, and providing first-line support for office-related needs; responsible for the office's overall appearance and organization, maintaining supply inventory, and escalating facilities issues.
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support.
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requests.
• Collaborate with other team members and departments to address questions and gather feedback on behalf of agents.
• Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications.
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach.
• Support with office event organization, setup, and teardown

What We're Looking For:

• 1-2 years of previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate is a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
• Great listening skills, connects well with others, and is empathetic to customers' pain points.
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal and written communication skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation:

The base pay range for this position is $27-$29/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. We will always meet the minimum wage for the position.

Perks that You Need to Know About:

• Participation in our incentive programs (which may include eligible cash, equity, or commissions).
• Paid vacation, holidays, sick time, parental leave, recharge leave.
• Medical, tele-health, dental and vision benefits.
• 401(k) plan.
• Flexible spending accounts (FSAs).
• Commuter program.
• Life and disability insurance.
• Maven (a support system for new parents).
• Carrot (fertility benefits).
• UrbanSitter (caregiver referral network).
• Employee Assistance Program.
• Pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principlesand our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice