Front Desk & Guest Experience Specialist

Mangat Hotels LLC; Texas; On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Mangat Hotels LLC in Texas seeks a positive Front Desk Agent to provide exceptional service to guests. You will assist with check-in/out, issue room keys, and process payments while coordinating with housekeeping to ensure room availability.

Strong communication, a friendly demeanor, and the ability to remain calm under pressure will help you build rapport and resolve guest questions promptly, delivering a welcoming stay from arrival to departure.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Able to operate computer systems for bookings and payments.
• Able to lift 30 pounds and assist with light duties.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly personality

Hospitality standards

English proficiency

Other languages

Computer literacy

Customer focus

Lifting 30 lbs

Job description

Mangat Hotels LLC in Texas seeks a positive Front Desk Agent to provide exceptional service to guests. You will assist with check-in/out, issue room keys, and process payments while coordinating with housekeeping to ensure room availability.

Strong communication, a friendly demeanor, and the ability to remain calm under pressure will help you build rapport and resolve guest questions promptly, delivering a welcoming stay from arrival to departure.