Guest Experience Specialist - Front Desk

WizeHire, Inc; Canton (GA); Hybrid; USD 18,000 - 21,000; Full time

Job summary

ARK hospitality is seeking a Front Desk Agent to be the first contact for guests, handling the registration process and answering inquiries. You will operate the switchboard, provide information on amenities, and greet guests warmly to set a positive tone for their stay.

You will coordinate with housekeeping and maintenance to promptly resolve guest concerns, balance cash at shift end, and generate reports for the next shift. Flexibility to work weekends is required.

Responsibilities

• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Provide guests with information about hotel amenities, dining, and travel directions.
• Welcome guests warmly, determine their needs, and manage the registration process.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Balance cash at the end of each shift and generate reports for the next shift.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Availability to work flexible schedules, including weekends and holidays.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.

Tools

Microsoft Excel

Word

Outlook

PowerPoint

Job description

ARK hospitality is seeking a Front Desk Agent to be the first contact for guests, handling the registration process and answering inquiries. You will operate the switchboard, provide information on amenities, and greet guests warmly to set a positive tone for their stay.

You will coordinate with housekeeping and maintenance to promptly resolve guest concerns, balance cash at shift end, and generate reports for the next shift. Flexibility to work weekends is required.