Front Desk Guest Experience Lead | Flexible Schedule

AR Management LLC; Pueblo (CO); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

AR Management LLC seeks a friendly Front Desk Agent to deliver exceptional guest service at our hotel. You will assist with check-in/check-out, issue room keys, and handle payments while coordinating with housekeeping to ensure room availability and prompt communication.

Strong communication skills and a positive attitude are essential to handle inquiries, build guest rapport, and maintain service standards in a fast-paced environment.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms; ensure compliance with health and quality standards.

Skills

Friendly personality

Hospitality standards

Proficient in English

Computer literacy

Customer-focused orientation

Lift 30 pounds

Job description

AR Management LLC seeks a friendly Front Desk Agent to deliver exceptional guest service at our hotel. You will assist with check-in/check-out, issue room keys, and handle payments while coordinating with housekeeping to ensure room availability and prompt communication.

Strong communication skills and a positive attitude are essential to handle inquiries, build guest rapport, and maintain service standards in a fast-paced environment.