Guest-Focused Front Desk Agent: Check-In and Service

crestline-external; Lakewood (CO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health and Welfare plans

Competitive Paid Time Off

401k Savings Plan with Company Match

Educational Assistance

Travel Discounts

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Agent in Lakewood, Colorado. The role involves assisting guests with check-in/check-out, managing phone calls, and addressing special requests in line with established policies.

Successful candidates will have a high school diploma or GED and preferably one year of relevant hospitality experience. The position offers benefits such as health plans, paid time off, and travel discounts.

Qualifications

• Must be a high school graduate or have a GED.
• At least one year of relevant experience in a hotel setting is required.
• Basic computer skills are necessary.

Responsibilities

• Handle guest check-ins and check-outs efficiently.
• Resolve guest complaints and ensure satisfaction.
• Maintain knowledge of hotel features and services.

Skills

Guest complaint resolution

Telephone etiquette

Basic computer skills

Education

High School Graduate or GED

One year previous experience in a similar position

Job description

Crestline Hotels & Resorts is seeking a Front Desk Agent in Lakewood, Colorado. The role involves assisting guests with check-in/check-out, managing phone calls, and addressing special requests in line with established policies.

Successful candidates will have a high school diploma or GED and preferably one year of relevant hospitality experience. The position offers benefits such as health plans, paid time off, and travel discounts.