Guest Services Front Desk Agent - Growth & Benefits

HomeTowne Studios & Suites by Red Roof; Lakewood (CO); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Health insurance

Dental

Vision

Competitive Pay

Employer Paid Life Insurance

PTO

401K with Employer Match

Career Growth Opportunities

Job summary

HomeTowne Studios & Suites by Red Roof in Lakewood, CO is seeking a Front Desk Agent. The role focuses on guest services, reservations, check-ins/outs, and cashier functions within a busy hotel environment.

Starting wage is $18.00-$19.00 per hour with benefits including health insurance, dental, vision, 401K match, and PTO. Prior customer service experience and basic office skills are preferred. Join our team and contribute to a welcoming guest experience while supporting hotel operations.

Qualifications

• High school diploma preferred or equivalent experience.
• 1 year of previous customer service experience.
• Basic office skills including math, cash handling, and computer skills.
• Basic English communication skills (verbal and written).

Responsibilities

• Welcome guests with a friendly greeting and smile while performing guest services.
• Handle reservations requests; check guests in/out; manage guest accounting and cashier functions.
• Make, change and monitor reservations; use front desk computer system to rate availability and update room status.
• Maintain confidentiality of guest information and hotel data.
• Communicate with General Manager and front desk staff about guest and room concerns.
• Coordinate with housekeeping for checkouts, stays, and room maintenance needs.
• Perform all other duties as assigned.

Skills

Customer service

Cash handling

Computer skills

English basics

Education

High school diploma

Job description

HomeTowne Studios & Suites by Red Roof in Lakewood, CO is seeking a Front Desk Agent. The role focuses on guest services, reservations, check-ins/outs, and cashier functions within a busy hotel environment.

Starting wage is $18.00-$19.00 per hour with benefits including health insurance, dental, vision, 401K match, and PTO. Prior customer service experience and basic office skills are preferred. Join our team and contribute to a welcoming guest experience while supporting hotel operations.