Guest Experience Front Desk Agent

crestline-external; Carbondale (CO); On-site; USD 49,593,600 - 66,124,800; Full time

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Agent in Carbondale, CO. You will assist guests with check-in/check-out, answer calls, and handle special requests following standard policies to ensure a smooth guest experience.

Responsibilities include resolving guest issues, maintaining knowledge of hotel services, processing payments, and coordinating with other departments for guest satisfaction. Basic computer skills and a year of hotel front desk experience preferred; high school diploma

Qualifications

• High School Graduate or GED.
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out, processing payments and reservations.
• Answer calls promptly and professionally.
• Handle special requests and information for guests.
• Maintain knowledge of hotel features, services, and promotions.
• Coordinate with housekeeping and other departments to satisfy guest needs.
• Resolve guest complaints to ensure satisfaction.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

Crestline Hotels & Resorts is seeking a Front Desk Agent in Carbondale, CO. You will assist guests with check-in/check-out, answer calls, and handle special requests following standard policies to ensure a smooth guest experience.

Responsibilities include resolving guest issues, maintaining knowledge of hotel services, processing payments, and coordinating with other departments for guest satisfaction. Basic computer skills and a year of hotel front desk experience preferred; high school diploma