Front Desk & Guest Services Specialist

crestline-external; Houston (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Crestline Hotels & Resorts in Houston, Texas is looking for a Front Desk Agent responsible for assisting guests with check-in and check-out processes. You will be expected to resolve guest complaints and maintain a positive guest experience through effective communication and prompt service.

The ideal candidate has at least one year of experience in a similar role and must possess basic computer skills. This position plays a critical role in ensuring guest satisfaction and smooth hotel operations.

Qualifications

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests.
• Maintain positive guest relations at all times.
• Process all guest check-ins and check-outs.
• Answer department telephone and use correct greeting.

Skills

Guest service

Problem solving

Basic computer skills

Education

High School Graduate or GED

Job description

Crestline Hotels & Resorts in Houston, Texas is looking for a Front Desk Agent responsible for assisting guests with check-in and check-out processes. You will be expected to resolve guest complaints and maintain a positive guest experience through effective communication and prompt service.

The ideal candidate has at least one year of experience in a similar role and must possess basic computer skills. This position plays a critical role in ensuring guest satisfaction and smooth hotel operations.