Front Desk Guest Experience Agent

Crestline Hotels & Resorts; Town of Islip (NY); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical/Vision/Dental

401k Savings Plan

Competitive PTO

Educational Assistance

Travel Discounts

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Agent to assist guests with check-in and check-out, handle all phone calls, and fulfill special service requests in line with hotel policies. The role demands attentiveness to guests, accuracy in processing transactions, and smooth coordination with bell staff and other departments.

Qualifications include a High School Diploma or GED and basic computer skills.

Qualifications

• High School Diploma or GED required.
• Basic computer skills required.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly and acknowledge all guests.
• Maintain positive guest relations at all times.
• Maintain knowledge of hotel features/services, hours, rates, and promotions.
• Process all guest check-ins and check-outs.
• Direct Bell Person to assist guests with luggage.
• Handle wake-up calls and distribute faxes as needed.

Education

High School Diploma or GED

Job description

Crestline Hotels & Resorts is seeking a Front Desk Agent to assist guests with check-in and check-out, handle all phone calls, and fulfill special service requests in line with hotel policies. The role demands attentiveness to guests, accuracy in processing transactions, and smooth coordination with bell staff and other departments.

Qualifications include a High School Diploma or GED and basic computer skills.