Guest-Focused Front Desk Agent - 2nd Shift

General Hotels Corporation; Bedford (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

Telemedicine

Supplemental Life Insurance

401(k) with Company Match

Earned Wage Access

Employee Assistance Program

Perks through Benefit Hub

Generous Time Off Package

Job summary

General Hotels Corporation is seeking a Front Desk Agent for the 2nd shift at the Hampton Inn Bedford in Bedford, IN. You will be the face of the hotel, welcoming guests, handling check-ins/outs, answering inquiries, and assisting with reservations to ensure a seamless guest experience.

Ideal candidates bring customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in customer-facing roles, particularly in hospitality or service industries.
• Strong communication skills and a professional demeanor.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Attention to detail and reliable attendance are essential.

Responsibilities

• Greet guests with a friendly, professional attitude.
• Handle check-ins and check-outs efficiently and accurately.
• Answer calls, emails, and guest inquiries promptly.
• Assist guests with reservations, room requests, and special accommodations.
• Process payments and maintain accurate billing records.
• Collaborate with housekeeping and maintenance to ensure guest satisfaction.
• Provide information on hotel amenities and local attractions.

Skills

Customer service

Hospitality experience

Communication

Professional appearance

Multitasking

Organization

Computer proficiency

Attention to detail

Flexible schedules

Reliabe attendance

Job description

General Hotels Corporation is seeking a Front Desk Agent for the 2nd shift at the Hampton Inn Bedford in Bedford, IN. You will be the face of the hotel, welcoming guests, handling check-ins/outs, answering inquiries, and assisting with reservations to ensure a seamless guest experience.

Ideal candidates bring customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment.