Guest Experience Specialist - Front Desk

Highgate; Lexington (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Educational opportunities / Tuitionre-

Job summary

Highgate Hotels is seeking a Front Office Agent for the Hampton Inn Lexington to deliver attentive guest service at check-in, during the stay, and at checkout, while supporting revenue goals. You will handle inquiries, reservations, and day-to-day desk operations in a fast-paced hospitality environment.

The role requires strong communication, multitasking, and a friendly, professional demeanor. A high school diploma and computer experience are required, with benefits and growth opportunities

Qualifications

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.

Responsibilities

• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Skills

Customer service

Communication skills

Multitasking

Attendance

Education

High School diploma

Tools

Computer experience

Job description

Highgate Hotels is seeking a Front Office Agent for the Hampton Inn Lexington to deliver attentive guest service at check-in, during the stay, and at checkout, while supporting revenue goals. You will handle inquiries, reservations, and day-to-day desk operations in a fast-paced hospitality environment.

The role requires strong communication, multitasking, and a friendly, professional demeanor. A high school diploma and computer experience are required, with benefits and growth opportunities