Evening Front Desk Agent – Guest-Focused Hospitality Pro

Wyndham Indianapolis West

Indianapolis (IN)

On-site

USD 28,000 - 36,000

Full time

2 days ago

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Job summary

Wyndham Indianapolis West is seeking an experienced Hotel Front Desk Agent for the 2nd shift. You will be the first and last contact for guests, providing a welcoming atmosphere and outstanding service.

Responsibilities include handling check-ins/outs, reservations, and guest inquiries while coordinating with housekeeping and maintenance to ensure rooms are ready. A professional, courteous demeanor and strong multitasking are required in a fast-paced environment.

Qualifications

Experience in hotel front desk operations and guest interactions.
Strong communication and customer service skills.
Comfortable using computers, email, and reservation systems.

Responsibilities

Welcome guests with a friendly, professional attitude and create a positive first impression.
Check-in and check-out efficiently and accurately.
Answer phone calls and assist guests with reservations and information.
Process reservations, modifications, cancellations, and requests.
Respond to guest concerns promptly to ensure satisfaction.
Handle payments and balance daily transactions.
Coordinate with Housekeeping/Maintenance for guest readiness.
Maintain a clean, organized front desk and lobby area.
Follow brand standards, policies, and safety procedures.
Assist with administrative duties as assigned.