Front Desk Agent (2nd Shift)

General Hotels Corporation; Bedford (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

Telemedicine

Supplemental Life Insurance

401(k) with Company Match

Earned Wage Access

Employee Assistance Program

Perks through Benefit Hub

Generous Time Off Package

Job summary

General Hotels Corporation is seeking a Front Desk Agent for the 2nd shift at the Hampton Inn Bedford in Bedford, IN. You will be the face of the hotel, welcoming guests, handling check-ins/outs, answering inquiries, and assisting with reservations to ensure a seamless guest experience.

Ideal candidates bring customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in customer-facing roles, particularly in hospitality or service industries.
• Strong communication skills and a professional demeanor.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Attention to detail and reliable attendance are essential.

Responsibilities

• Greet guests with a friendly, professional attitude.
• Handle check-ins and check-outs efficiently and accurately.
• Answer calls, emails, and guest inquiries promptly.
• Assist guests with reservations, room requests, and special accommodations.
• Process payments and maintain accurate billing records.
• Collaborate with housekeeping and maintenance to ensure guest satisfaction.
• Provide information on hotel amenities and local attractions.

Skills

Customer service

Hospitality experience

Communication

Professional appearance

Multitasking

Organization

Computer proficiency

Attention to detail

Flexible schedules

Reliabe attendance

Job description

Position: Front Desk Agent (2nd Shift)

Location: Hampton Inn Bedford

1322 Becky Skillman Way

Bedford, IN

Job Id:12966

# of Openings:1

About the Role

General Hotels Corporation is seeking a friendly, professional, and hospitality-driven Front Desk Agent to join our team. As the face of the hotel, you'll play a key role in creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out.
We're looking for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in providing service that keeps guests coming back. Whether you're helping a guest find local attractions, resolving a concern, or simply greeting someone with a smile, you'll have a direct impact on the overall guest experience.

What You'll Do

• Welcome guests with a friendly and professional attitude
• Complete guest check-ins and check-outs efficiently and accurately
• Answer phone calls, emails, and guest inquiries promptly
• Assist guests with reservations, room requests, and special accommodations
• Process guest payments and maintain accurate billing records
• Handle guest concerns professionally and work toward positive resolutions
• Maintain accurate guest information and room assignments
• Provide information regarding hotel amenities, services, and local attractions
• Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction
• Maintain a clean, organized, and guest-ready front desk environment
• Follow company policies, brand standards, and operational procedures
• Support overall hotel operations as needed

What You'll Bring

• Previous customer service experience required
• Previous hotel or hospitality experience preferred, but not required
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Ability to multitask in a fast-paced environment
• Strong organizational and problem-solving abilities
• Basic computer proficiency and phone skills
• Strong attention to detail and accuracy
• Ability to work flexible schedules, including weekends and holidays
• Reliable attendance and strong work ethic

Why You'll Love It Here

At General Hotels Corporation, we believe hospitality is about creating experiences that make guests feel welcome, comfortable, and valued. When you join GHC, you become part of a company that has been committed to hospitality excellence since 1962.

We invest in our people, support professional growth, and create opportunities for team members to build rewarding careers in hospitality. You'll work alongside leaders who value teamwork, accountability, and exceptional guest service.

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with Company Match
• Earned Wage Access ('On-Demand Pay')
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package

The hotelis managed by General Hotels Corporation. General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.