Guest-Focused Front Desk Agent

Extended Stay Premier Cleveland; Independence Township (OH); On-site; USD 18,184 - 25,898; Full time

Job summary

Extended Stay Premier Cleveland seeks an enthusiastic Hotel Front Desk Attendant to be the first point of contact for guests, handling check-in/check-out with a friendly, professional demeanor. You will greet guests, manage registrations, and assist with reservations.

You will also provide information about amenities, operate the switchboard, and coordinate with housekeeping to resolve guest concerns promptly. Proficiency with basic software and strong customer service are required.

Qualifications

• Experience in hospitality or customer service is preferred but not required.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Strong customer service skills with a guest-focused approach.

Responsibilities

• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process.
• Take reservations in person, via email, or over the phone, including group bookings.
• Provide guests with information about hotel amenities, dining, and travel directions.
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.

Skills

Customer service

Multitasking

Communication

Physical stamina

Tools

Microsoft Excel

Word

Outlook

PowerPoint

Job description

Extended Stay Premier Cleveland seeks an enthusiastic Hotel Front Desk Attendant to be the first point of contact for guests, handling check-in/check-out with a friendly, professional demeanor. You will greet guests, manage registrations, and assist with reservations.

You will also provide information about amenities, operate the switchboard, and coordinate with housekeeping to resolve guest concerns promptly. Proficiency with basic software and strong customer service are required.