Front Desk Guest Experience Specialist

Extended-Stay-Hotel; Saint Peters (MO); On-site; USD 26,000 - 38,000; Full time

Job summary

Extended-Stay-Hotel is seeking a Guest Services Representative to provide exceptional guest experiences. You will handle check-ins/outs, answer phones, process reservations and payments, and support front desk operations with accuracy and courtesy.

The role emphasizes adherence to company guidelines, safety standards, and proactive guest problem solving to ensure satisfaction across all visits.

Qualifications

• High school diploma or GED or equivalent experience.
• Ability to interact professionally with guests and associates.
• Basic arithmetic for payments and checkouts.

Responsibilities

• Assist guests and respond to requests; answer phones and process check-ins/outs.
• Handle payments and maintain front desk cash and records.
• Complete daily front office paperwork and ensure safety procedures.

Skills

English proficiency

Guest services

Communication

Problem solving

Education

High school diploma or GED

Tools

Property management system

Job description

Extended-Stay-Hotel is seeking a Guest Services Representative to provide exceptional guest experiences. You will handle check-ins/outs, answer phones, process reservations and payments, and support front desk operations with accuracy and courtesy.

The role emphasizes adherence to company guidelines, safety standards, and proactive guest problem solving to ensure satisfaction across all visits.