Guest Experience Concierge

IHG Hotels & Resorts; Cleveland (OH); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Training programs

Job summary

IHG Hotels & Resorts is seeking a Front Desk Agent in Cleveland, Ohio to deliver exceptional guest experiences from the moment they enter the hotel. You will handle bookings, assist guests with local insights, and ensure a smooth check-in and check-out process.

You will greet guests warmly, recognize loyalty members, and address questions or concerns with professionalism. Strong communication and tech skills are essential, with a focus on creating memorable stays.

Qualifications

• Excellent communication with guests and colleagues.
• Ability to resolve issues quickly and professionally.
• Comfort with reading, writing, basic math and computer tasks.

Responsibilities

• Greet guests warmly to start memorable experiences.
• Acknowledge IHG Rewards Club members and returning guests.
• Take, manage, and receive payments for bookings.
• Make check-in and check-out swift and seamless.
• Anticipate guests' needs and offer tailored recommendations.
• Be the trusted contact for guests' questions and restaurant referrals.

Skills

Communication skills

Problem-solving

Tech-savvy

Job description

IHG Hotels & Resorts is seeking a Front Desk Agent in Cleveland, Ohio to deliver exceptional guest experiences from the moment they enter the hotel. You will handle bookings, assist guests with local insights, and ensure a smooth check-in and check-out process.

You will greet guests warmly, recognize loyalty members, and address questions or concerns with professionalism. Strong communication and tech skills are essential, with a focus on creating memorable stays.