Guest Experience Front Desk Agent

IHG Hotels & Resorts; Cleveland (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Front Desk Agent to welcome guests and ensure a memorable stay at our Cleveland property. You will handle check-ins/outs, acknowledge loyalty members, answer questions, and provide local insights with a warm, professional demeanor.

The role requires strong communication, basic math, and tech-savviness; prior front desk or guest service experience is preferred. Flexible with night, weekend, and holiday shifts; HS diploma required.

Qualifications

• Basic math and cash handling skills.
• Strong communication and guest-service mindset.
• Experience in front desk or guest services preferred.

Responsibilities

• Greet guests, manage check-in/check-out, and handle transactions.
• Acknowledge loyalty program members and assist with requests.
• Provide local information and resolve guest issues promptly.
• Maintain safety and brand standards; support colleagues as needed.

Skills

Communication

Problem-solving

Language skills (local)

Tech literacy

Flexibility

Front desk / guest service experience

Education

High school diploma

College degree (bonus)

Job description

IHG Hotels & Resorts is seeking a Front Desk Agent to welcome guests and ensure a memorable stay at our Cleveland property. You will handle check-ins/outs, acknowledge loyalty members, answer questions, and provide local insights with a warm, professional demeanor.

The role requires strong communication, basic math, and tech-savviness; prior front desk or guest service experience is preferred. Flexible with night, weekend, and holiday shifts; HS diploma required.