Guest-Focused AV Technician for Live Events

Encore; Santa Rosa (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Encore, a leader in hospitality AV services, seeks a Technician to set up and operate basic audiovisual systems in hotel environments. You will work on-site with clients, ensuring equipment reliability and superb service.

The role emphasizes customer interaction, problem solving, and coordination with hotel staff and vendors. A valid driver’s license and a willingness to meet training requirements are required.

Qualifications

• High School Diploma required; Associate degree preferred.
• External applicants must meet all training and certifications within 60 days of start date.
• Internal applicants must meet internal training/certification requirements.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members who operate Company vehicles.

Responsibilities

• Set up, operate, and breakdown basic audiovisual equipment as listed in qualifications.
• Meet with guests on site to ensure needs are met and equipment works.
• Troubleshoot equipment and software issues when problems arise.
• Complete equipment sheets and enter orders; interact with staff and vendors.
• Uphold hospitality standards and nurture client relationships; upsell when appropriate.

Skills

Customer service

Hospitality

A/V operation

Problem solving

Communication

Teamwork

Education

High School Diploma

Associate’s degree preferred

Job description

Encore, a leader in hospitality AV services, seeks a Technician to set up and operate basic audiovisual systems in hotel environments. You will work on-site with clients, ensuring equipment reliability and superb service.

The role emphasizes customer interaction, problem solving, and coordination with hotel staff and vendors. A valid driver’s license and a willingness to meet training requirements are required.