Guest-Centric Auto Service Advisor with Benefits

Herb Chambers Honda of Burlington; Brookline (MA); On-site; USD 85,000 - 150,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & PTO

Paid training

Stock Awards

Health insurance

401k with company match

Pet Insurance

Job summary

Herb Chambers Honda of Burlington in Brookline, MA is seeking a Service Advisor to deliver exceptional guest experiences and help drive vehicle maintenance sales. You will greet customers, present and sell services, and coordinate with technicians while following manufacturer schedules.

Base salary plus bonus structure, weekly pay and robust benefits are offered, including paid holidays, training, and insurance options.

Qualifications

• Previous automotive Service Advisor experience heavily preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background & drug test).
• Must have great customer service, phone and computer skills.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI.

Skills

Customer service

Phone skills

Computer skills

Job description

Herb Chambers Honda of Burlington in Brookline, MA is seeking a Service Advisor to deliver exceptional guest experiences and help drive vehicle maintenance sales. You will greet customers, present and sell services, and coordinate with technicians while following manufacturer schedules.

Base salary plus bonus structure, weekly pay and robust benefits are offered, including paid holidays, training, and insurance options.