Guest-First Store Leader in Beauty Retail

L'OCCITANE Group (B Corp); Santa Clara (CA); On-site; USD 47,000 - 55,000; Full time

Job summary

L'Occitane store at Valley Fair is seeking a Store Manager to lead a vibrant team and deliver an immersive, guest-centric shopping experience. You will curate an atmosphere that excites the senses and drives through a sales-driven environment, while mentoring staff to deliver exceptional service.

The role emphasizes hospitality leadership, customer satisfaction, and a proactive, analytical approach to store performance in a fast-paced beauty retailer context.

Qualifications

• Retail or hospitality supervisory experience.
• Strong leadership and communication skills.
• Entrepreneurial attitude with a sales-driven mindset.
• Customer satisfaction focus in interactions with guests.
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous.
• Basic technology skills.

Responsibilities

• Be the Host: treat everyone as a cherished guest, offering warm hospitality and a sensorial experience.
• Prioritize Guest Experience: create personalized experiences and proactively address needs.
• Keep an Open Mind: welcome feedback, presume positive intentions, growth-focused mindset.
• Let Success Drive You: use analytical skills to uncover opportunities and stay solution-focused.
• Foster a Team Culture: mentor and coach to unlock potential and resolve conflicts promptly.
• Communicate with Care: demonstrate empathy, adapt communication, and listen actively.

Skills

Retail supervisor experience

Leadership

Communication skills

Entrepreneurial attitude

Customer-satisfaction mindset

Clienteling experience

Basic technology skills

Knowledge of skincare products

Job description

L'Occitane store at Valley Fair is seeking a Store Manager to lead a vibrant team and deliver an immersive, guest-centric shopping experience. You will curate an atmosphere that excites the senses and drives through a sales-driven environment, while mentoring staff to deliver exceptional service.

The role emphasizes hospitality leadership, customer satisfaction, and a proactive, analytical approach to store performance in a fast-paced beauty retailer context.