Sensory Experience Lead & Team Coach (Retail)

L'Occitane En Provence; Livermore (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

L’Occitane San Francisco Premium Outlets is hiring an Assistant Store Manager to partner with the Store Manager in delivering exceptional guest experiences. You will lead a team, train staff, and ensure a welcoming, sustainable shopping environment that reflects our brand values.

The role emphasizes guest-centric service, product knowledge, and collaboration to foster a positive, high-performing team. Experience in retail or hospitality and skincare familiarity are advantageous.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach in sales-focused environments.
• Dedication to ensuring customer happiness.

Responsibilities

• Be the Host: foster a warm atmosphere that resonates with our brand values and enhance sensory experience for customers.
• Prioritize Guest Experience: guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: embrace feedback and support open communicative culture.
• Let Success Drive You: organize with the Store Manager to train on product knowledge and customer service.
• Foster a Team Culture: adjust management strategies for different communication styles and personalities.
• Communicate with Care: provide guidance and support to store staff, fostering a positive team culture.

Skills

Team leadership

Guest experience

Communication

Skincare knowledge

Education

Retail / Hospitality experience

Tools

POS system

Job description

L’Occitane San Francisco Premium Outlets is hiring an Assistant Store Manager to partner with the Store Manager in delivering exceptional guest experiences. You will lead a team, train staff, and ensure a welcoming, sustainable shopping environment that reflects our brand values.

The role emphasizes guest-centric service, product knowledge, and collaboration to foster a positive, high-performing team. Experience in retail or hospitality and skincare familiarity are advantageous.