Store Leader: Elevate Guest Experience & Team Growth

L'OCCITANE Group (B Corp); Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

L'Occitane in Charlotte's SouthPark Mall is seeking a Store Manager to host guests with a uniquely immersive skincare experience and lead a vibrant team in-store.

You will craft an atmosphere that delights all five senses, coach staff, and drive a culture of exceptional service. The role emphasizes guest-centric solutions, feedback-driven growth, and a proactive sales mindset within a beauty-focused environment.

Qualifications

• Previous supervisor experience in retail or hospitality management.
• Strong leadership and communication skills.
• Entrepreneurial attitude with background in a sales-driven environment.
• Mindset focused on customer satisfaction (internal and external customers).
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous.

Responsibilities

• Be the Host: treat everyone as a cherished guest, offering a sensorial experience and warm hospitality.
• Prioritize Guest Experience: create personalized experiences and proactively address needs.
• Keep an Open Mind: welcome feedback and maintain a growth mindset.
• Let Success Drive You: use analytical thinking to identify opportunities and stay solution-focused.
• Foster a Team Culture: mentor and coach the team to unlock potential and address conflicts.
• Communicate with Care: show empathy and adapt communication for guests and team members.

Job description

L'Occitane in Charlotte's SouthPark Mall is seeking a Store Manager to host guests with a uniquely immersive skincare experience and lead a vibrant team in-store.

You will craft an atmosphere that delights all five senses, coach staff, and drive a culture of exceptional service. The role emphasizes guest-centric solutions, feedback-driven growth, and a proactive sales mindset within a beauty-focused environment.