Guest-First Beauty Store Leader

L'Occitane En Provence; California; On-site; USD 47,000 - 54,000; Full time

Job summary

L'Occitane En Provence, Valley Fair, is seeking a Store Manager to lead a vibrant team and deliver an immersive guest experience in our California boutique. You will act as host, curate personalized moments for guests, and drive daily operations with a passion for natural beauty.

The ideal candidate has retail or hospitality leadership, strong communication, and a customer‑first mindset. You will mentor colleagues, welcome feedback, and use a growth‑minded, analytics‑driven approach to grow

Qualifications

• Previous supervisor experience in retail or hospitality management.
• Strong leadership and communication skills.
• Entrepreneurial attitude with a sales-driven mindset.
• Mindset focused on customer satisfaction (internal and external customers).
• Knowledge of skincare, body care, and fragrance is beneficial.
• Experience with clienteling advantageous.
• Basic technology skills.

Responsibilities

• Be the Host: Treat everyone as a cherished guest with warm hospitality and a sensorial experience.
• Prioritize Guest Experience: Create personalized experiences and proactively address guest needs.
• Keep an Open Mind: Welcome feedback and maintain a growth mindset.
• Let Success Drive You: Use analytical skills to uncover opportunities and maintain a solution-focused approach.
• Foster a Team Culture: Mentor and coach the team, address conflicts promptly.
• Communicate with Care: Demonstrate empathy and adjust communication for guests and team.

Skills

Leadership

Communication

Customer service

Clienteling

Skincare knowledge

Tech basics

Retail management

Job description

L'Occitane En Provence, Valley Fair, is seeking a Store Manager to lead a vibrant team and deliver an immersive guest experience in our California boutique. You will act as host, curate personalized moments for guests, and drive daily operations with a passion for natural beauty.

The ideal candidate has retail or hospitality leadership, strong communication, and a customer‑first mindset. You will mentor colleagues, welcome feedback, and use a growth‑minded, analytics‑driven approach to grow