Guest Experience Leader - Store Manager (Luxury Beauty)

L'Occitane En Provence; Santa Clara (CA); On-site; USD 47,000 - 55,000; Full time

Job summary

L'Occitane En Provence at Valley Fair is seeking a Store Manager to lead a vibrant team and curate a memorable guest experience. You will host, coach and inspire staff, driving a sales-driven environment while maintaining exceptional customer service.

We value leadership, hospitality expertise, and a passion for skincare. The role emphasizes hosting guests with empathy, managing operations, and mentoring a cohesive team in a fast-paced beauty retail setting.

Qualifications

• Previous supervisor experience in retail or hospitality management.
• Strong leadership and communication skills.
• Entrepreneurial attitude with background in a sales-driven environment.
• Customer-centric mindset with focus on internal and external customers.
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous.
• Basic technology skills.

Responsibilities

• Be the Host: treat everyone as a cherished guest with warm hospitality and a sensorial experience.
• Prioritize Guest Experience: create personalized experiences and proactively address guest needs.
• Keep an Open Mind: welcome feedback, presume positive intent, maintain growth mindset.
• Let Success Drive You: use analytical skills to uncover opportunities and stay solution-focused.
• Foster a Team Culture: mentor and coach the team to unlock potential and address conflicts.
• Communicate with Care: show empathy, adapt communication for guests and team, practice active listening.

Job description

L'Occitane En Provence at Valley Fair is seeking a Store Manager to lead a vibrant team and curate a memorable guest experience. You will host, coach and inspire staff, driving a sales-driven environment while maintaining exceptional customer service.

We value leadership, hospitality expertise, and a passion for skincare. The role emphasizes hosting guests with empathy, managing operations, and mentoring a cohesive team in a fast-paced beauty retail setting.