Assistant Store Manager: Elevate Guest Experience & Team

L'Occitane En Provence; Walnut Creek (CA); On-site; USD 32,000 - 37,000; Full time

Job summary

L’Occitane Walnut Creek is seeking an Assistant Store Manager to partner with the Store Manager in delivering a premium, sensory-driven shopping experience. You will guide guests in product selection, organize regular training, and support a positive, inclusive team culture to ensure exceptional service.

Experience leading retail or hospitality teams and strong communication are essential, with familiarity in skincare and fragrance a plus. This role is onsite at our Walnut Creek store.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the host: create a warm, brand-aligned atmosphere for customers across sensory cues.
• Prioritize guest experience by guiding product selections to individual preferences.
• Collaborate with the Store Manager on training to boost product knowledge and service.
• Foster a cohesive team culture and adapt leadership to diverse staff.
• Communicate with care and provide guidance to store staff.

Skills

Team leadership

Communication skills

Customer service

Sales-focused

Tools

POS systems

Job description

L’Occitane Walnut Creek is seeking an Assistant Store Manager to partner with the Store Manager in delivering a premium, sensory-driven shopping experience. You will guide guests in product selection, organize regular training, and support a positive, inclusive team culture to ensure exceptional service.

Experience leading retail or hospitality teams and strong communication are essential, with familiarity in skincare and fragrance a plus. This role is onsite at our Walnut Creek store.