Store Manager: Create Immersive Beauty Experiences

L'OCCITANE Group (B Corp); Tulsa (OK); On-site; USD 40,000 - 64,000; Full time

Job summary

L'Occitane Group at Utica Square in Tulsa invites a Store Manager to lead a vibrant team and craft an immersive guest experience. You will serve as host, guiding guests through a sensorial journey and ensuring warm hospitality.

You will elevate guest experience, address needs, mentor staff, and uphold store standards with a sales-driven mindset. Knowledge of skincare and fragrance is a plus, and basic tech skills aid daily operations.

Qualifications

• Previous supervisor experience in retail or hospitality management.
• Strong leadership and communication skills.
• Entrepreneurial attitude with background in a sales-driven environment.
• Mindset focused on customer satisfaction (internal and external customers).
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous.
• Basic technology skills.

Responsibilities

• Be the Host: treat guests as a cherished guest in your home, offering a sensorial experience.
• Prioritize Guest Experience: create personalized experiences and proactively address needs.
• Keep an Open Mind: welcome feedback, presume positive intentions, growth mindset.
• Let Success Drive You: apply a business mindset, use analytical skills to find opportunities, solution-focused.
• Foster a Team Culture: mentor and coach to unlock team potential, address conflicts promptly.
• Communicate with Care: show empathy, adjust communication for guests and team, active listening.

Skills

Leadership

Communication

Retail management

Hospitality

Customer focus

Clienteling

Skincare knowledge

Tech basics

Entrepreneurial mindset

Job description

L'Occitane Group at Utica Square in Tulsa invites a Store Manager to lead a vibrant team and craft an immersive guest experience. You will serve as host, guiding guests through a sensorial journey and ensuring warm hospitality.

You will elevate guest experience, address needs, mentor staff, and uphold store standards with a sales-driven mindset. Knowledge of skincare and fragrance is a plus, and basic tech skills aid daily operations.