Store Manager - Full Time - Valley Fair

L'OCCITANE Group (B Corp); Santa Clara (CA); On-site; USD 47,000 - 55,000; Full time

Job summary

L'Occitane store at Valley Fair is seeking a Store Manager to lead a vibrant team and deliver an immersive, guest-centric shopping experience. You will curate an atmosphere that excites the senses and drives through a sales-driven environment, while mentoring staff to deliver exceptional service.

The role emphasizes hospitality leadership, customer satisfaction, and a proactive, analytical approach to store performance in a fast-paced beauty retailer context.

Qualifications

• Retail or hospitality supervisory experience.
• Strong leadership and communication skills.
• Entrepreneurial attitude with a sales-driven mindset.
• Customer satisfaction focus in interactions with guests.
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous.
• Basic technology skills.

Responsibilities

• Be the Host: treat everyone as a cherished guest, offering warm hospitality and a sensorial experience.
• Prioritize Guest Experience: create personalized experiences and proactively address needs.
• Keep an Open Mind: welcome feedback, presume positive intentions, growth-focused mindset.
• Let Success Drive You: use analytical skills to uncover opportunities and stay solution-focused.
• Foster a Team Culture: mentor and coach to unlock potential and resolve conflicts promptly.
• Communicate with Care: demonstrate empathy, adapt communication, and listen actively.

Skills

Retail supervisor experience

Leadership

Communication skills

Entrepreneurial attitude

Customer-satisfaction mindset

Clienteling experience

Basic technology skills

Knowledge of skincare products

Job description

Who You Are

As a Store Manager at L'Occitane at Valley Fair, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

The Fundamentals of What You'll Do

• Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.


• Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs.


• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth -oriented mindset.


• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.


• Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.


• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

We value hearing from individuals who possess

• Previous supervisor experience in retail or hospitality management


• Strong Leadership and communication skills


• Entrepreneurial attitude with background in a sales-driven environment


• Mindset focused on customer satisfaction (internal and external customers)


• Knowledge of skincare, body care and fragrance is beneficial.


• Experience with clienteling advantageous


• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.

Who We Are

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

The pay range for this position is $34.48 - $39.66 per hour (depending on skills and experience)