Guest-First Restaurant Manager | Lead Operations & Growth

Ontario Trillium Foundation; Miami (FL); On-site; USD 42,000 - 70,000; Full time

Job summary

Dunkin is seeking an energetic Restaurant Manager to oversee daily operations at our Miami restaurant. You will lead a team, uphold brand standards, drive sales and profitability, and create a welcoming environment for guests and employees.

In this leadership role, you’ll focus on guest service, team development, and restaurant operations, aiming to deliver exceptional experiences while maintaining compliance with policies and local laws.

Qualifications

• Fluent in spoken and written English.
• Basic math and financial management skills.
• Prior leadership experience in retail, restaurant or hospitality.
• Basic computer skills.
• College degree preferred.

Responsibilities

• Lead day-to-day restaurant operations while maintaining Dunkin brand standards.
• Deliver exceptional guest experiences and foster a guest-first culture.
• Ensure food quality, safety, cleanliness, and sanitation standards are consistently met.
• Execute company recipes, procedures, and operational systems.
• Implement new product launches, promotions, and team training.
• Monitor guest feedback and develop action plans to improve satisfaction.
• Communicate restaurant goals, priorities, and performance expectations to the team.
• Maintain compliance with all company policies and applicable federal, state, and local laws.
• Lead by example and provide positive, hands-on leadership.
• Coach and mentor employees to improve performance and achieve operational goals.
• Conduct performance reviews and provide ongoing feedback.
• Lead team meetings and recognize outstanding performance.
• Manage labor costs through effective scheduling.
• Complete inventory counts and place food and supply orders.
• Control food, labor, and operating costs to maximize profitability.
• Manage cash handling procedures and maintain accurate cash controls.
• Help achieve sales, profit, and budget goals established by the franchise owner.
• Complete required operational reports and self-assessment.

Skills

English fluency

People leadership

Customer service

Financial management

Basic computer skills

Education

College degree preferred

Job description

Dunkin is seeking an energetic Restaurant Manager to oversee daily operations at our Miami restaurant. You will lead a team, uphold brand standards, drive sales and profitability, and create a welcoming environment for guests and employees.

In this leadership role, you’ll focus on guest service, team development, and restaurant operations, aiming to deliver exceptional experiences while maintaining compliance with policies and local laws.