Guest-First Restaurant Manager

Jersey Mike's Subs; Marriottsville (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Dunkin' in Canton, MA is seeking a Restaurant Manager to lead a Dunkin' team, ensuring guest satisfaction and adherence to brand standards. The role focuses on delivering excellent guest experiences, managing daily operations, and driving top-line sales while maintaining compliance with all laws.

The successful candidate will demonstrate strong leadership, financial acumen, and the ability to develop team members.

Qualifications

• Fluent in English.
• Math and financial management skills.
• Restaurant, retail, or supervisory experience.
• At least 18 years of age (where applicable).
• High School diploma, or equivalent.

Responsibilities

• Hire, train and develop their employees.
• Communicate job expectations to their employees.
• Plan, monitor, appraise and review their employees’ job performance.
• Provide coaching and feedback; disciplines when appropriate.
• Create and maintain a guest first culture in the restaurant.
• Ensure all shifts are appropriately staffed to achieve guest service goals.
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards and systems are executed.
• Prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Complete audits and implement plans to drive system improvements.
• Control costs to help maximize profitability.
• Execute all in-restaurant marketing promotions in a timely manner.
• Execute new product roll-outs including team training, marketing and sampling.
• Set sales goals and track results.

Skills

Fluent in English

Math and financial management

Restaurant, retail, or supervisory

At least 18 years of age

Education

High School diploma, or equivalent

Job description

Dunkin' in Canton, MA is seeking a Restaurant Manager to lead a Dunkin' team, ensuring guest satisfaction and adherence to brand standards. The role focuses on delivering excellent guest experiences, managing daily operations, and driving top-line sales while maintaining compliance with all laws.

The successful candidate will demonstrate strong leadership, financial acumen, and the ability to develop team members.