Assistant Restaurant Manager: Lead a Guest-First Café Team

Dunkin'; Abington (MA); On-site; USD 45,000 - 62,000; Full time

Job summary

Dunkin' in Canton, MA is seeking an Assistant Restaurant Manager to support the Restaurant Manager in building a strong team and delivering friendly guest experiences while driving profitable top-line sales.

You will help recruit and develop crew and shift leaders, ensure brand standards and safety guidelines are followed, and lead initiatives to improve guest satisfaction and store performance.

Qualifications

• Experience in restaurant, retail, or supervisory roles.
• Fluent in English.
• Minimum age 18 and basic math/financial aptitude.

Responsibilities

• Assist to recruit, hire, onboard and develop employees
• Communicate job expectations to employees
• Hold team members accountable for behavior and performance, addressing concerns promptly
• Support the development of team members
• Create and maintain a guest first culture in the restaurant
• Ensure shifts are appropriately staffed to achieve guest service goals
• Maintain safe, secure, and healthy environment by following safety and sanitation guidelines
• Ensure Brand standards, recipes and systems are executed
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards
• Review guest feedback and restaurant assessment results and implement action plans to drive improvements

Skills

Restaurant supervision

Staff development

Guest service

Education

High School diploma

Tools

POS System

Basic computer skills

Job description

Dunkin' in Canton, MA is seeking an Assistant Restaurant Manager to support the Restaurant Manager in building a strong team and delivering friendly guest experiences while driving profitable top-line sales.

You will help recruit and develop crew and shift leaders, ensure brand standards and safety guidelines are followed, and lead initiatives to improve guest satisfaction and store performance.