Restaurant Manager: Lead Guest-First Operations

Dunkin' - Cafua Management Company; Worcester (MA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401k per company policy

Two weeks of vacation

Life/disability insurance

Monthly Bonus Plan

Complimentary and discounted meals

Employee discounts and discounted pet_

Job summary

Cafua Management Company is seeking a Restaurant Manager to lead a Dunkin’ Donuts location in Worcester, MA. You will develop the team, uphold Dunkin’ standards, and ensure a guest-first service model that drives strong sales and compliance with laws.

The role emphasizes coaching, performance reviews, staffing, and safeguarding safety and quality across all shifts while delivering the guest experience customers expect.

Responsibilities

• Recruit, hire, train and develop their employees
• Communicate job expectations to their employees
• Plan, monitor, appraise and review their employees’ job performance
• Provide coaching and feedback; disciplines when appropriate
• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed with qualified Team Members to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards and systems are executed
• Prepare and complete action plans; implement production, productivity, quality and guest service standards
• Complete audits and implement plans to drive system improvements
• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Set sales goals and track results

Job description

Cafua Management Company is seeking a Restaurant Manager to lead a Dunkin’ Donuts location in Worcester, MA. You will develop the team, uphold Dunkin’ standards, and ensure a guest-first service model that drives strong sales and compliance with laws.

The role emphasizes coaching, performance reviews, staffing, and safeguarding safety and quality across all shifts while delivering the guest experience customers expect.