Guest-First Hotel Operations Manager

Lodging Dynamics; Miami Beach (FL); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Lodging Dynamics seeks an Assistant General Manager to lead hotel operations with a focus on guest satisfaction and financial performance. You will oversee Front Desk, F&B, and Housekeeping, partner with department heads, and ensure smooth daily operations while supporting the General Manager.

The role requires 3+ years in hospitality and at least 2 years in progressive leadership, with a strong emphasis on service quality, budgeting, and team development.

Formación

• Associate's degree from an accredited university.
• Minimum 3 years of experience in the hotel/hospitality field.
• Minimum 2 years of progressive leadership experience in hotel operations, sales or related areas.
• Excellent communication in English; guest service-focused.

Responsabilidades

• Directs Front Desk, Food & Beverage, and Housekeeping operations and staffing.
• Promotes guest-first culture and professional image across teams.
• Monitors labor, budget adherence, and revenue opportunities.
• Leads in GM's absence and covers shifts as needed.
• Maintains brand standards and safety/compliance procedures.

Conocimientos

Customer service

Leadership

Team management

Budgeting

Revenue growth

English proficiency

Educación

Associate's degree

Herramientas

Google Docs

Microsoft Word

Google Sheets

Microsoft Excel

Descripción del empleo

Lodging Dynamics seeks an Assistant General Manager to lead hotel operations with a focus on guest satisfaction and financial performance. You will oversee Front Desk, F&B, and Housekeeping, partner with department heads, and ensure smooth daily operations while supporting the General Manager.

The role requires 3+ years in hospitality and at least 2 years in progressive leadership, with a strong emphasis on service quality, budgeting, and team development.