Guest-First Front Desk Agent: Craft Memorable Stays

MA - Building 7306 (ZYSOA); Fort Carson (CO); Vor Ort; USD 25.000 - 26.000; Vollzeit

Benefits dieser Stelle

Paid time off

Medical/dental/vision insurance

401k

Zusammenfassung

IHG Hotels & Resorts in the United States seeks a Front Desk Agent to create seamless transactions, offer local insights, and ensure guests feel at home from check-in to check-out. You’ll welcome guests, handle bookings, upsell services, process payments, and coordinate safety procedures while maintaining a warm, professional demeanor across shifts including evenings and weekends.

The role requires strong communication, problem-solving, and basic tech literacy; a high school diploma is preferred

Qualifikationen

• Strong customer service and communication abilities.
• Ability to handle transactions accurately and efficiently.
• Comfort with basic computer use and hotel software.

Aufgaben

• Greet guests and check them in/out.
• Handle cash/credit transactions and upsell services.
• Respond to guest requests and provide local information.
• Maintain safety procedures and report incidents.
• Assist guests with billing questions and concerns.

Kenntnisse

Communication skills

Problem-solving

Fluency in local language

Tech literacy

Flexibility

Ausbildung

High school diploma or equivalent

Jobbeschreibung

IHG Hotels & Resorts in the United States seeks a Front Desk Agent to create seamless transactions, offer local insights, and ensure guests feel at home from check-in to check-out. You’ll welcome guests, handle bookings, upsell services, process payments, and coordinate safety procedures while maintaining a warm, professional demeanor across shifts including evenings and weekends.

The role requires strong communication, problem-solving, and basic tech literacy; a high school diploma is preferred