Guest Experience Front Desk Host

IHG; Indianapolis (IN); Presencial; USD 19.000 - 28.000; Tempo integral

Benefícios oferecidos por esta vaga

Uniform provided

Hotel discounts

Training & development

Resumo da vaga

IHG in Indianapolis is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and provide local insights to ensure a smooth stay.

You will manage reservations, process transactions, and coordinate with team members to resolve issues. The role requires strong communication, flexibility for shifts, and a commitment to safety and hospitality excellence.

IHG offers competitive pay, benefits, uniform, hotel discounts, and career growth opportunities.

Qualificações

• High school diploma or equivalent; college degree a bonus.
• Experience in front desk or guest service preferred.
• Able to lift up to 50 lbs and perform physical tasks.
• Flexible with night, weekend, and holiday shifts.
• Excellent communication and problem-solving skills.

Responsabilidades

• Welcome guests and kick off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests.
• Handle bookings, upsell, and explain stay enhancements.
• Process cash and card transactions.
• Check guests in/out, issue room keys, manage safes.
• Record preferences and respond to requests.
• Be a trusted contact for guests and escalate when needed.
• Follow safety procedures and wear protective gear.
• Maintain a professional appearance as a brand ambassador.
• Know daily events and assist with ad-hoc duties.

Conhecimentos

Communication

Problem solving

Fluency in local language

Literacy & tech

Flexibility

Education: high school

Front desk experience

Physical stamina

Formação

High school diploma

Descrição da vaga

IHG in Indianapolis is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and provide local insights to ensure a smooth stay.

You will manage reservations, process transactions, and coordinate with team members to resolve issues. The role requires strong communication, flexibility for shifts, and a commitment to safety and hospitality excellence.

IHG offers competitive pay, benefits, uniform, hotel discounts, and career growth opportunities.