Front Desk & Guest Experience Specialist

MA - Anderson Hall (ZYYMA); Town of Lafayette (WI); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k matching

Job summary

IHG Hotels & Resorts in Wisconsin is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and process transactions with accuracy. You will offer local insights to enhance guest stays and handle requests with professionalism.

The role requires flexibility for varied shifts, strong communication, and a customer-first mindset. A college degree is helpful but not required.

Qualifications

• Availability for 24/7 hotel operations with varying shifts.
• Strong communication and guest-service orientation.
• Comfort with basic mathematics and computer use.

Responsibilities

• Take and manage guest bookings, and inform guests about local attractions.
• Handle cash and credit transactions accurately.
• Check guests in and out, issue room keys, and manage safety deposits.
• Upsell opportunities to enhance guest stays.
• Address guest questions, requests, and concerns promptly.
• Be a brand ambassador and maintain appearance and professionalism.
• Follow safety procedures and report incidents.

Skills

Communication skills

Problem-solving skills

Fluency in local language

Tech literacy

Flexibility

Customer service

Education

High school diploma or equivalent

Job description

IHG Hotels & Resorts in Wisconsin is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and process transactions with accuracy. You will offer local insights to enhance guest stays and handle requests with professionalism.

The role requires flexibility for varied shifts, strong communication, and a customer-first mindset. A college degree is helpful but not required.