Front Desk: Guest Experience Champion

IHG; San Diego (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

IHG Hotels & Resorts in San Diego is seeking a Front Desk Agent to warmly welcome guests, handle check-in and check-out, and provide local insights for a memorable stay.

You will manage bookings, process transactions, upsell where appropriate, and stay ahead of guest needs while following safety procedures. A friendly, tech-savvy communicator with a high school diploma fits well and weekend/night shifts are required.

Qualifications

• Clear communication with guests and colleagues.
• Able to resolve issues and turn challenges into positive experiences.
• Local language skills are beneficial but not required.
• Comfort with reading, writing, basic math and computer use.

Responsibilities

• Greet guests warmly and handle check-in/check-out with efficiency.
• Manage guest bookings and upsell services to enhance stay.
• Process cash and card transactions accurately.
• Acknowledge IHGR Rewards Club members and returning guests.
• Anticipate guest needs and record preferences for personalized service.
• Serve as a brand ambassador with a positive, professional appearance.

Skills

Communication skills

Problem-solving

Fluency in local language

Tech-savvy

Flexible shifts

High school diploma

Experience at front desk

Physical stamina

Education

High school diploma

Job description

IHG Hotels & Resorts in San Diego is seeking a Front Desk Agent to warmly welcome guests, handle check-in and check-out, and provide local insights for a memorable stay.

You will manage bookings, process transactions, upsell where appropriate, and stay ahead of guest needs while following safety procedures. A friendly, tech-savvy communicator with a high school diploma fits well and weekend/night shifts are required.