Guest Experience Agent - Front Desk

IHG Hotels; Wisconsin; On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k plan

Employee benefits package

Job summary

IHG Hotels in Wisconsin is seeking a Front Desk Agent to warmly welcome guests, handle transactions, and provide local insights to ensure a memorable stay.

You'll check guests in/out, manage bookings, upsell services, and respond to questions while keeping safety and brand standards. This role requires flexibility across shifts, weekend/holiday coverage, and a friendly, tech-savvy approach to guest service.

Qualifications

• Must be able to communicate clearly with guests.
• Ability to handle cash and basic math.
• Flexible with shifts, including weekends and holidays.
• Able to use computers and basic software for guest services.

Responsibilities

• warmly welcome guests and set the tone for their stay.
• Check guests in and out, verify identities, issue room keys, and handle safety deposit boxes.

Skills

Communication skills

Fluent in English

Tech-savvy

Education

High school diploma

Job description

IHG Hotels in Wisconsin is seeking a Front Desk Agent to warmly welcome guests, handle transactions, and provide local insights to ensure a memorable stay.

You'll check guests in/out, manage bookings, upsell services, and respond to questions while keeping safety and brand standards. This role requires flexibility across shifts, weekend/holiday coverage, and a friendly, tech-savvy approach to guest service.