Front Desk Guest Concierge

IHG; Fort Cavazos (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) plan

Job summary

IHG in the United States is seeking a front desk/guest services associate to warmly welcome guests and manage bookings. You will handle cash transactions, verify IDs, issue keys, and help guests with local knowledge and issue resolution.

Flexibility for night, weekend and holiday shifts is required. A high school diploma is expected, with an additional college degree considered a bonus; prior front desk experience is preferred.

Qualifications

• Clear communication with guests, addressing concerns and compliments.
• Strong problem-solving to resolve issues and create positive memories.
• Fluency in the local language; additional languages are a plus.
• Reading, writing, basic math and computer literacy.
• Flexibility for night, weekend, and holiday shifts.
• High school diploma required; a college/university degree is a bonus.
• At least one year of front desk or guest service experience.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Check guests in and out – verify IDs, issue keys, and manage safekeeping of valuables.
• Record and act on guest preferences, handle messages, requests, questions, and concerns.
• Serve as a trusted contact for guests and escalate to management when needed.
• Follow safety procedures and report incidents; wear required protective gear.
• Present yourself as a brand ambassador and stay aware of daily events and activities.
• Assist colleagues with ad-hoc duties as needed.

Skills

Communication skills

Problem-solving

Local language fluency

Literacy & tech-savvy

Flexibility

High school diploma

Front desk/guest service experience

Physical strength (up to 50 lbs)

Education

High school diploma

College/university degree (bonus)

Job description

IHG in the United States is seeking a front desk/guest services associate to warmly welcome guests and manage bookings. You will handle cash transactions, verify IDs, issue keys, and help guests with local knowledge and issue resolution.

Flexibility for night, weekend and holiday shifts is required. A high school diploma is expected, with an additional college degree considered a bonus; prior front desk experience is preferred.