Guest-Facing AV Event Technician

Encore; San Antonio (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality setting. You will work on-site, ensure the equipment is functioning, troubleshoot issues, and support client satisfaction while coordinating with staff and vendors. A valid driver's license is often required, with lifting of up to 50 lbs.

This role emphasizes customer service and reliability. Minimum HS diploma; associates degree preferred; 1 year of hospitality or AV experience is desirable.

Qualifications

• High School Diploma required; Associate's degree preferred.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.

Responsibilities

• Sets up, operates, and breaks down basic audiovisual equipment.
• Exceeds customer expectations and maintains positive client relationships on site.
• Troubleshoots equipment and software issues in a timely, professional manner.
• Completes system entries and paperwork accurately; collaborates with vendors as needed.

Skills

Customer service

Hospitality

Audio-visual experience

Technical troubleshooting

Education

High School Diploma

Associate degree preferred

Tools

Navigator system

Job description

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality setting. You will work on-site, ensure the equipment is functioning, troubleshoot issues, and support client satisfaction while coordinating with staff and vendors. A valid driver's license is often required, with lifting of up to 50 lbs.

This role emphasizes customer service and reliability. Minimum HS diploma; associates degree preferred; 1 year of hospitality or AV experience is desirable.