Workshop Floor Leader - Guest Experience & Team Growth

Build-A-Bear Workshop; Kissimmee (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Build-A-Bear Workshop in Kissimmee, FL seeks a TEMP Assistant Workshop Manager to support the store manager in daily operations, guest service, staff management, and execution of sales and marketing strategies. The role emphasizes team leadership and a strong Experience First culture.

You will assist with scheduling, hiring decisions, coaching, inventory control, merchandising, and policy enforcement to sustain a high-performing team and exceptional guest experiences.

Qualifications

• 2 years of store management experience in a customer-centric retail environment.
• High school diploma.
• Basic understanding of POS, scheduling, HRIS, and time & attendance systems.

Responsibilities

• Assist the Chief Workshop Manager in daily assignments and directing work for associates, including managing break schedules and priorities.
• Assist in hiring and promotion decisions, providing feedback and recommendations on staff advancement.
• Lead and inspire the team during shifts, enforce policies, and communicate violations as needed.
• Drive sales as Floor Leader by coaching Bear Builders and delivering an Experience First guest experience.
• Ensure merchandising displays and layouts adhere to brand standards.
• Oversee inventory management processes including receiving, stocking, and counts.
• Help build a high-performing team that consistently delivers an exceptional guest experience.

Skills

Store management

Leadership

Customer-centric mindset

Education

High School Diploma

Associate's degree in business or related field

Tools

POS system

Scheduling software

HRIS

Time and attendance

Job description

Build-A-Bear Workshop in Kissimmee, FL seeks a TEMP Assistant Workshop Manager to support the store manager in daily operations, guest service, staff management, and execution of sales and marketing strategies. The role emphasizes team leadership and a strong Experience First culture.

You will assist with scheduling, hiring decisions, coaching, inventory control, merchandising, and policy enforcement to sustain a high-performing team and exceptional guest experiences.