Guest Experience & Wax Sales Associate

European Wax Center, Inc.; North Attleborough (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

European Wax Center, Inc. is seeking a friendly Guest Service/Sales Associate to greet guests, understand their skincare goals, and promote wax pass options and current promotions.

The role combines customer service with sales acumen, requiring excellent interpersonal and communication skills and a commitment to upholding Artemis Wax standards. You will book reservations, resolve guest concerns promptly, keep the front desk and lobby organized, and share product knowledge with the team.

Qualifications

• One year of related service or retail experience.
• Strongly prefer previous sales experience.
• Exceptional interpersonal and communication skills, ensuring clear and effective interactions with guests.
• Proficiency in point-of-sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure.
• Outstanding communication skills.
• Commitment to maintaining a clean and organized work environment.

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.
• Proactively educate guests on all wax pass options, current promotions, and the benefits of waxing regularly and prebooking.
• Upholds Artemis Wax standards and protocols at all times.
• Addresses guest inquiries, book reservations, and resolve concerns in a prompt and professional manner, ensuring guest satisfaction.
• Maintain an organized and inviting front desk & lobby area, upholding the brand standards of cleanliness and hygiene.
• Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.
• Participate in ongoing training and development to stay on top of brand knowledge and sales techniques.

Skills

Sales experience

Interpersonal skills

Communication skills

POS familiarity

Customer service

Organization

Tools

POS systems

Job description

European Wax Center, Inc. is seeking a friendly Guest Service/Sales Associate to greet guests, understand their skincare goals, and promote wax pass options and current promotions.

The role combines customer service with sales acumen, requiring excellent interpersonal and communication skills and a commitment to upholding Artemis Wax standards. You will book reservations, resolve guest concerns promptly, keep the front desk and lobby organized, and share product knowledge with the team.