Guest Experience Valet & Parking Concierge

Towne Park, LLC.; Houston (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement plan

Job summary

Towne Park, LLC. is seeking a Guest Service Associate to deliver exceptional hospitality by parking and retrieving guest vehicles promptly, assisting with luggage, and guiding guests about local amenities. You will greet guests warmly, maintain safety, and uphold Towne’s standards across shifts.

Open availability is preferred as schedules vary with hotel business volumes. Benefits include insurance options and a 401k plan; prior experience in customer service is valued.

Qualifications

• Strong customer service skills and friendly, professional demeanor.
• Ability to read and write standard English; basic math for payments.

Responsibilities

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. 25% of time.
• Parks and retrieves vehicles and assists guests with bell services and luggage storage. 20% of time.
• Assists guests with directions, taxis, reservations, and inquiries. 10% of time.
• Explains parking rates and retrieval procedures; manages tickets, keys and claim checks; handles revenue accurately. 35% of time.

Skills

Customer service

English literacy

Time systems

Luggage handling

Education

High school diploma or GED

Job description

Towne Park, LLC. is seeking a Guest Service Associate to deliver exceptional hospitality by parking and retrieving guest vehicles promptly, assisting with luggage, and guiding guests about local amenities. You will greet guests warmly, maintain safety, and uphold Towne’s standards across shifts.

Open availability is preferred as schedules vary with hotel business volumes. Benefits include insurance options and a 401k plan; prior experience in customer service is valued.