Guest Services Valet & Concierge

Towne; Maryland; On-site; USD 19,000 - 23,000; Full time

Job summary

Towne Park is hiring a Guest Service Associate to deliver exceptional hospitality, parking and luggage assistance while ensuring safety and efficiency. You will greet guests, handle valet operations, and help with directions, reservations and inquiries at a Monday–Friday morning shift.

The role emphasizes friendly, professional interaction, basic English literacy, and a commitment to outstanding guest experiences in a fast-paced setting.

Qualifications

• High school diploma or general education degree (GED).
• Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work.
• One (1) month related experience and/or training; OR equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English language.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information.

Responsibilities

• Maintain a pleasant, friendly and professional demeanor with guests, coworkers and clients.
• Acknowledge and greet guests within five feet with a professional and friendly demeanor.
• Use guest last names during interactions and practice Towne Park phone etiquette.
• Park and retrieve vehicles while driving slowly and cautiously; assist guests with bell services and luggage storage.
• Explain parking rates and retrieval procedures to guests; issue and collect keys and claim checks.
• Complete and maintain ticket information, including key tag, guest folio, location of vehicle, and receipt.
• Assist guests with directions, taxis, reservations and inquiries; provide information about outlets, meeting rooms and amenities.

Skills

Customer service

Reading

Writing

Communication

Education

High school diploma or GED

Job description

Towne Park is hiring a Guest Service Associate to deliver exceptional hospitality, parking and luggage assistance while ensuring safety and efficiency. You will greet guests, handle valet operations, and help with directions, reservations and inquiries at a Monday–Friday morning shift.

The role emphasizes friendly, professional interaction, basic English literacy, and a commitment to outstanding guest experiences in a fast-paced setting.