Guest Experience Valet Captain – Tips & Flexible Shifts

Towne; Miami Beach (FL); Presencial; USD 26 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

accident insurance

critical illness insurance

hospital indemnity insurance

telemedicine benefits

401k retirement savings plan

Resumo da oferta

Towne Park is seeking a Guest Service Captain to orchestrate a high‑quality service experience for hotel guests, coordinating with the Account Manager to handle on‑site operations. You will greet guests, assist with vehicle parking, and provide guidance on local amenities while maintaining safety and efficiency. Training includes wheelchair safety and client knowledge, with opportunities for leadership in scheduling and guest relations.

Qualificações

• High school diploma or equivalent (GED) required.
• Strong customer service orientation and professional demeanor.
• Ability to communicate clearly with guests, clients and associates.
• Willingness to work AM/PM shifts and flexible hours.
• Must be able to drive as part of valet duties.

Responsabilidades

• Greet and assist guests promptly to create positive first impressions.
• Open doors, guide parking and retrieval of vehicles, and maintain safety and flow of traffic.
• Assist guests with directions, taxi services, reservations and inquiries.
• Lead by example to foster teamwork and effective communication across shifts.
• Manage cash handling, ticketing, and shift reports with accuracy.
• Protect guest confidentiality and comply with HIPAA requirements.

Conhecimentos

Guest service

Communication

Problem solving

Teamwork

Time management

Situational awareness

Formação académica

GED

Descrição da oferta de emprego

Towne Park is seeking a Guest Service Captain to orchestrate a high‑quality service experience for hotel guests, coordinating with the Account Manager to handle on‑site operations. You will greet guests, assist with vehicle parking, and provide guidance on local amenities while maintaining safety and efficiency. Training includes wheelchair safety and client knowledge, with opportunities for leadership in scheduling and guest relations.