Guest Experience Usher & Ticket Taker

Legends Global; Minneapolis (MN); On-site; USD 28,000 - 33,000; Part time

Job summary

Target Center is seeking an Usher/Ticket Taker to deliver exceptional guest service during events. The role involves greeting guests, guiding them to seats, and enforcing arena policies.

This part-time position reports to the Manager, Guest Services and operates within the Teamsters union environment. The position offers flexible hours based on the event calendar, requires strong customer service skills, and emphasizes staying calm in a fast-paced venue.

Qualifications

• High school diploma or equivalent.
• Prior customer service experience.
• Clear communication and friendly demeanor.
• Ability to stay calm in a fast-paced arena.
• Experience handling conflicts calmly and effectively.

Responsibilities

• Greet guests and provide event and arena information.
• Escort guests to sections/seats, including in low light.
• Enforce facility policies by monitoring stairs and sections.
• Approach guests who need help or have questions.
• Resolve guest issues and know when to involve a Supervisor.
• Identify emergencies and involve Security or Supervisors as needed.
• Direct guests to safety areas during emergencies.

Skills

Customer service

Clear communication

Friendly demeanor

Calm under pressure

Conflict resolution

Education

High school diploma or equivalent

Job description

Target Center is seeking an Usher/Ticket Taker to deliver exceptional guest service during events. The role involves greeting guests, guiding them to seats, and enforcing arena policies.

This part-time position reports to the Manager, Guest Services and operates within the Teamsters union environment. The position offers flexible hours based on the event calendar, requires strong customer service skills, and emphasizes staying calm in a fast-paced venue.