Usher/Ticket Taker

Legends Global; Minneapolis (MN); On-site; USD 28,000 - 33,000; Part time

Job summary

Target Center is seeking an Usher/Ticket Taker to deliver exceptional guest service during events. The role involves greeting guests, guiding them to seats, and enforcing arena policies.

This part-time position reports to the Manager, Guest Services and operates within the Teamsters union environment. The position offers flexible hours based on the event calendar, requires strong customer service skills, and emphasizes staying calm in a fast-paced venue.

Qualifications

• High school diploma or equivalent.
• Prior customer service experience.
• Clear communication and friendly demeanor.
• Ability to stay calm in a fast-paced arena.
• Experience handling conflicts calmly and effectively.

Responsibilities

• Greet guests and provide event and arena information.
• Escort guests to sections/seats, including in low light.
• Enforce facility policies by monitoring stairs and sections.
• Approach guests who need help or have questions.
• Resolve guest issues and know when to involve a Supervisor.
• Identify emergencies and involve Security or Supervisors as needed.
• Direct guests to safety areas during emergencies.

Skills

Customer service

Clear communication

Friendly demeanor

Calm under pressure

Conflict resolution

Education

High school diploma or equivalent

Job description

Job Summary

The primary responsibility of this position is to help create a positive event experience for all guests at Target Center by offering superior, individualized service and support. Ushers are expected to work cohesively with all employees of the Target Center to maintain a superior level of customer service.

Position: Usher/Ticket Taker

Department: Guest Services

Reports to: Manager, Guest Services

FLSA Classification: Non-Exempt

Union: Teamsters

Pay Rate: $20.00/hr

Duties and Responsibilities

• Enthusiastically greet guests and provide event and arena information.
• Escort guests to their sections/seats, frequently when the arena bowl is dark.
• Enforce facility policies (i.e., no smoking, no reentry) by monitoring stairs and sections.
• Proactively approach guests who may have questions, difficulties, or complaints.
• Creatively resolve guests' troubles up to the level where intervention by a Supervisor is required.
• Identify and respond to emergencies, and involve Security or Supervisors as appropriate.
• Remain calm and direct guests to the designated area of safety in a event of an emergency.

Required Qualifications

• High school diploma or equivalent.
• Previously demonstrated strong customer service experience
• Must be able to communicate clearly, have a friendly disposition, and a smile.
• Candidates must be able to stay calm in a stressful and fast-paced environment of the arena.
• Experience in handling conflict in a friendly and effective manner

Additional Comments

• This a part time position based on the Target Center events calendar. Hours of work can include days, nights, weekends, and holidays.
• This is an IBT Local 638 union-represented position.

ASM Global is an Equal Opportunity / Aff. action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. VEVRRA Federal Contractor.

Please contact Carl Green 612-673-1353 if you need reasonable accommodation in applying.